Introduction

Our website is committed to ensuring customer satisfaction. If you are unsatisfied with your purchase or experience transaction errors, you may request a refund under the terms outlined below.

Refund Eligibility

Refunds are provided in the following circumstances:

• The transaction was unsuccessful, but your account was debited.
• Duplicate payments or incorrect billing amounts with valid proof.
• The order was canceled within the permitted cancellation window, prior to service delivery or product dispatch.
• Unauthorized or fraudulent payments reported within 48 hours of the transaction.
• Non-delivery due to technical or operational failure from our end.

Refunds are not available for:

• Services/products that have already been delivered or accessed.
• Requests made outside the stated policy window.
• Issues resulting from user error or negligence.

Refund Request Process

• Refund requests must be submitted within 7 days of the transaction.
• Include transaction reference, payment method, supporting documents, and reason for request.
• Approved refunds will be credited to the original payment method used for purchase.

Refund Processing Timeframe

• Refunds are processed within 7–10 business days after approval.
• Actual reimbursement may depend on your bank or payment gateway and could take additional time.

Contact Information

• All refund/dispute requests should be sent to [creditscoresevakendram@gmail.com] or submitted via our Contact Us page.
• Our customer support team will respond within 2 business days.

Changes to the Policy

We reserve the right to update this policy at any time. All changes will be published here, and continued use of the website constitutes acceptance of the amended terms.